Rules for Running Paradise

  The three of you who read my last post (thanks, Mom, for your support) might remember that I talked about the difference between companies who lock up their customers and those who make customers want to stick around even though they could bail.  One’s...

Prison or Paradise?

  A less-than-stellar interaction with a telecommunications company led me to think about the difference between being in Prison or in Paradise.  (Let’s just say that the conversation involved the rigid enforcement of a certain 2-year contract.) In either...

What needs to go “on ice?”

  Driving to the airport at 4:45AM, certain things jump out at you.  On a recent trip with a colleague, a billboard proclaimed that Toy Story 3 On Ice was coming to town. This got us thinking: Is it a sure sign that an idea has reached the end of the line when it...

Chalk Talk Part Deux

In my last post, I argued that it’s often more engaging to share vision using pictures rather than one more deck of bullets.  Many readers agree theoretically, but I can hear them saying, “Yeah, but how do I develop those pictures and make that content...

Rock, paper, scissors… chalk?

You probably remember the childhood game: Rock beats scissors Scissors beat paper Paper beats rock Chalk beats Powerpoint (huh?) It’s vision season.  Whether your organization runs on a calendar year or not, the turning of a new year probably makes you think...

Be careful what you outsource

“I hate HR!” It’s unusual to have someone offer such a bald opinion in a first meeting.  But that’s exactly what a CEO of a very successful company did recently.  While I’ve heard complaints about HR (and other corporate functions)...