How You Know You’ve Listened
You can tell if someone feels heard by their body language.
Pings
Pros notice moments when someone shares something more important.
Questioning Pro Tips
Pros adjust their questions to their audience and the circumstances.
Timing is Everything
If one of you is too busy, too distracted, or too amped up to have a productive conversation, it may be better to wait.
What We Learn At Funerals
Who you’re becoming is always more important than what you’re achieving.
Thanksgiving Pop Quiz
Thanksgiving: Holiday or way of life?
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