A few minutes of hidden preparation before you speak can help you serve others well, no matter how challenging the situation. Here’s how to do it.
It’s hard to be wrong when you focus on the other person.
Don’t cooperate with any comment or action that fails to work for the common good.
It’s all about the stories we tell ourselves.
The sooner we discover true stories about the new world we live in, the sooner we can be useful to ourselves and others.
Managing ourselves in a crisis starts with knowing ourselves. And knowing ourselves starts with listening to the stories we tell ourselves about us.