Finish Line
Just when we think we’re almost there, they move the finish line.
The Thing Behind The Thing
Pros listen for spoken and unspoken motives.
Why Curiosity Changes the Tone of a Conversation
Curiosity isn’t a gimmick. It’s humility made practical.
How to Interrupt a Brain Hijack
Two questions that will save you from listening fails.
The Listening Brain Hijack
Brain hijacks will happen. It’s how you respond to them that matters.
The Big Sort
Pros sort facts from interpretations.
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