Maybe like me, you feel at a loss about what to say these days. We went from a crisis we never imagined to one we’ve never adequately addressed. Emotions are running high and hot, revealing very different stories we’re telling ourselves.
Leaders quietly say to me, “I don’t know what to say. There are so many ways to be wrong. It’s paralyzing.”
When confronted with another person’s emotional response, we actually don’t have to say anything. We can listen. We can thank them for trusting us enough to tell us what they really think, even if it’s hard to hear or it sparks our own narratives.
It’s hard to be wrong when you focus on the other person.